We take full responsibility for accepting bookings and providing transportation services. A formal contract is established upon booking acceptance, and only we can cancel or modify bookings. Our liability cannot be delegated to any third party.

We offer a wide range of modern, luxury vehicles tailored to your needs, ensuring a smooth and comfortable journey from booking to arrival. You can choose your preferred vehicle class with upgrade options available subject to availability.

You can book your trips well in advance without restrictions and modify your booking as needed. Any changes that may incur additional costs will be communicated upfront. Our pricing is transparent and based on agreed routes, with extra fees applied for any stopovers or route deviations.

We comply with all safety standards, including child seats and luggage/animal transport policies. We reserve the right to refuse carriage of unannounced luggage or animals (except guide/assistance dogs). Strict rules are in place to ensure the safety of passengers and drivers throughout the journey.

We provide a grace period for waiting times before applying delay charges. Cancellations are free if made before the agreed pick-up time. Booking changes are allowed, with any price adjustments confirmed beforehand. We handle delays and cancellations with full transparency.

We accept cash, debit, and credit cards, with payment devices available on board to ensure smooth payment before journey completion.

Our staff are trained to provide courteous, respectful service tailored to each customer’s needs, ensuring a positive experience throughout.

Ebbsfleet Cars Ltd assumes full legal responsibility for any damage caused during service provision and offers public liability insurance upon request.

We reserve the right to update our service terms, notifying customers through our website. Continued use of our services indicates acceptance of updated terms.

We maintain daily communication via phone or email for any inquiries or booking changes, ensuring close coordination between drivers and customers for maximum satisfaction.